ZenPos support

Help for a service in motion.

For setup, billing, device, printer, voucher or live-service questions, contact ZenPos using the options below. Activated tills also include a support menu with device diagnostics.

Email support Best for account, setup and billing questions. Include the business name and affected till. zenpos@ziptools.io Urgent service issue For an active service disruption, send the business name, till label and a short description. Mark as urgent

Support availability

Standard support: Monday to Friday, 09:00-18:00 Europe/London.

Urgent requests raised from an activated ZenPos till include the business, device, app version and recent diagnostics so they can be investigated quickly.