Device
Your iPhone or iPad model and iOS version.
ShiftRoom
Support
Need help with a room, purchase, ad reward, or saved progress? Send the details and we will help you track it down.
What to include
Good bug reports are tiny maps. These details help us reproduce issues quickly.
Room
The room or level number where the issue happened.
Evidence
A screenshot or screen recording if the issue is visual.
Support FAQ
My purchase did not appear. What should I do?
Open the Store inside ShiftRoom and tap Restore Purchases. If it still does not appear, email dev@ziptools.io with the approximate purchase date and product name. Do not send payment card details.
My progress looks wrong after an update.
ShiftRoom saves progress locally and can sync supported progress through iCloud when available. Check that iCloud is enabled for ShiftRoom and that you are using the same Apple account.
A rewarded ad did not load.
Rewarded ads depend on network availability, Google AdMob availability, and consent status. Wait a moment and try again.
I found an impossible room.
Email the room number, a screenshot, and the sequence you tried. That gives us enough context to inspect the level route.
Contact
Developer support
For support, privacy, or store questions, use the email below.